Silent Way's Ultimate Tracksheet Download FAQ: ZIPs, SITXs
Silent Way sells digital downloads of the Ultimate Track Sheet for recording engineers. This FAQ explains common problems.
You'll first receive a confirmation email with the download link (near the bottom). If you didn't receive the email within an hour or so, check your spam folder, and mark the following email addresses as safe in your filter: (anything from) 'payloadz.com', 'noreply@checkout.google.com' 'noreply@checkout.l.google.com' and 'accounts-noreply@google.com'.
After clicking on the download link, you should have downloaded a compressed ".zip" file (PC) or ".sitx" (Mac), which contains the Excel spreadsheet. You'll need to decompress this before you can use it. If the download got corrupted, try downloading again (the link is good for a few days.)
Some customers have had trouble beyond these first steps. Here are the best solutions to questions I've had so far...
If these help, please let me know what worked (or didn't) so I can fix it. Thanks.
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Silent Way's Download FAQ
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**The #1 cure for problems: use a different decompression application, OR update yours to the latest version.
For PC, try Winzip (version 10, free for for a 45 day trial), it has been most compatible:
http://www.winzip.com/downse.htm
For PC, ZipCentral is free:
http://zipcentral.iscool.net/
For PC, Stuffit Expander is a free download:
http://www.qksrv.net/click-1059110-801870
Other decompression apps for PC are here:
http://shell.windows.com/fileassoc/0409/xml/redir.asp?Ext=zip
For MAC, Stuffit Expander is free:
http://www.stuffit.com/mac/expander/download3.html
Here is a list of PC apps which users have reported did NOT work:
x) Windows XP's built-in function to decompress zip folders (d'oh!!)
x) WinRAR v 3.0 (But the newest version DOES work. Latest as of 3/2008 is 3.7.1)
x) Unzip Them All
x) The unzip utility in Powerdesk
Once you've successfully decompressed and launched the Excel file, there are built-in instructions and tips in the "User's Manual" (accessible via the tabs at the bottom).
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More FAQ
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Q) I paid but have not received the email with the download link yet. How long does it take?
A) It takes at least a few minutes for the system to process the charge and email you the download link. If there is a backlog it might take longer but not more than a few hours. Also remember to check your spam folder.
Q) I can not start the download, or it fails.
A) You may need to disable your firewall or pop-up blocker, which could block the download. If it still fails, please try from another computer.
Q) After decompressing the archive, I opened the Excel spreadsheet with Excel and I received weird errors, "Error accessing file, network connection may have been lost", "The macro xxxxxx cannot be found", and a window saying that my file has been repaired.
A) Your file might have been corrupted during the download. You can download it again using the same Download Link, which remains active for a short time.
Q) The new Mac Excel 2008 doesn't support Visual Basic. Does the Ultimate Track Sheet work with Excel 2008?
A) The Ultimate Track Sheet has not been tested with Excel 2008 for Mac yet. There are a few advanced features that use Visual Basic, so they might break. Please report your findings if you have Excel 2008!
